Saturday, May 28, 2011

The things we do for kids

So I got a call the other day for a lady who was broke down at a gas station seems she stopped to fill up the tank before running some errands and the car wouldn't start back up. So I arrive and find the lady and her two sons waiting.. As I'm loading up the car the younger boy about 9 or 10 starts freaking out that he is going to miss the big end of the year party for his sports team and he is crying and just keeps going on and on. About 5 min after I pull up a taxi cab pulls in. I think that the lady has called a cab to take them home or whatever, nope the 9 year old jumps in the back and off they go.. She had called a cab to take him to his party...Oh man the things we do for our kids

Thursday, May 5, 2011

You called roadside now what!

It is possible that you will never lock your keys in your car or run out of gas, you may never even need a jump start. However the chances of that in this day and age are very slim. Things happen, even new cars can break down and when it does you will more than likely use your roadside assistance plan. The first time you break down can be a scary thing especially if you are on the side of the road so I have put together a few tips that will make entire process go as smoothly as possible.

Starting with the phone call -
  1. give location information- if your in a shopping center give them the name.
  2. if your by the side of the interstate look for mile markers or other road signs near you.
  3. if your tire has fallen off let them know. The more detail a drive has the better equipped he will be

After the call -
  1. Don't screen you phone calls if it rings answer it, this could be the driver trying to locate you.
  2. If your in a big parking lot put your hood up or stand out near your car so the driver can see you
  3. Stay with your car, don't wander off, we may arrive early and you need to be there with the keys
  4. An ETA is just that. We know you don't want to wait, but traffic is what it is and if the drive is not there in 60 min on the dot don't freak out
  5.  Do un to others- This should be a given we know your upset about your car troubles, but try to be courteous to the driver he is there to help you.

* Bonus Info
 Most repair facilities close between 6 and 7 in the evening and a large portion of them have gates making it near impossible to drop your car off after hours. If you realize at 4:45pm that your car won't start and it's siting in your driveway, the best thing to do is wait until the morning to call. Your car is safer in your driveway than sitting outside a locked gate at a dealership.